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Coronavirus sets a trend for universal employees

Coronavirus sets a trend for universal employees

In the wake of the COVID crisis, many entrepreneurs have thought about optimizing expenses on employees and the payroll budget. We have a curious practice to offer, which is making your employees universal. I believe this case will be a lot of help to anyone facing this problem. As we speak, more and more of us realize that when the lockdown is over, we will have to readjust and refine our businesses, all to different extent.

We give our employees an opportunity to combine working at their current position and learning a new profession. For instance, a waiter can acquire skills necessary for a cashier, and substitute a colleague if need be. Like a true ‘universal soldier’!

There’s a guy at our company who’s qualified as an administrator, entryway cashier, café cashier, shift master, senior coordinator and children’s room operator. Employees like that guy are rewarded with bonuses. It’s simple: the more universal you are, the higher your salary.

We have tried out two bonus schemes:

  1. Bonus to hourly rate for a new profession If a shift master acquires sufficient skills for performing at three other positions, their hourly rate is increased by 10% per position (loosely speaking, from 100 rubles per hour to 130 rubles per hour in the described case)
  2. Monthly bonus for a new profession It could be, for example, 500 rubles per every position that the employee has been qualified to take and has done at least two shifts that month. This means that the employee gets all hourly payrolls for all positions he has worked at PLUS 500 rubles per every position other than their primary one.

We opted for the second scheme. Why? Because it’s cheaper to reward one person with bonuses than it is to hire four full-time employees. Moreover, universal employees are a great guarantee against sudden sick leaves and firings.

Consider this example. We have two call center operators. It’s a complicated job that requires you to remember a lot of information: special offers, conditions, working hours, and so on. All the data is in the system, but as you’re on the phone with a Guest, you have to search everything up really quickly. If one of those operators must take a leave, they’re not easy to substitute. Fortunately, there’s a guy who works in a different department but is qualified enough to save the day at the call center.

Whatever crisis may hit, a person with two and more professions will have it easier than their less qualified counterparts. Or, as they say, you don’t want to put all your eggs in one basket.

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